Learn how to visualize the customer experience; before, during and after they are using your service
Learn how you can use the customer journey map as a roadmap for improvements in your marketing, product development, and customer care
Get support in creating your customer journey map through hands-on exercises, individual coaching, tools and templates
By being part of this first cohort, you will get a lot of personal attention and help
THIS IS FOR YOU WHO...
are at an early stage of your entrepreneurship with a functioning service concept, or for you who are running a growing business
need an outside-in perspective on the overall customer experience of your service
want to improve your marketing efforts, onboarding experience, or product development based on real user insights
can commit to 2-3 h/week for 4 weeks
CUSTOMER JOURNEY DESIGN
We are looking for Beta participants!
HOW WE'LL DO IT
During 4 weeks, you will have access to individual coaching through your planning, prototyping, and analyzing. There will be weekly coaching sessions via Zoom. You have access to hands-on exercises, tools and templates through an online learning platform where you also post your assignments, chat with your peers and get feedback from your teacher.
A customer journey map based on user insights - a great tool for improving the customer experience, marketing and product development efforts
Please reach out if you have any questions about the schedule or content!
NEXT COHORT STARTS
NOVEMBER 12th, 2020
Special Beta tester price
99 USD + VAT