In the Booster Program, I will be working closely together with you in designing your customer journey based on user insights.
You will be provided with tools and templates that make the process easy and fun. I will also teach you an awesome user-centered innovation framework, useful in all development stages of innovative solutions. It will be 5 weeks of creativity and learning through individual coaching, weekly group sessions, and a powerful, proven process that includes user interviews. Each participant works on their own customer journey. The process is based on a design thinking approach with plenty of support from experts and peers along the way. 100% online.
If you have any questions or would like to chat with me about the Booster Program, don't hesitate to reach out. I am here and I would be delighted to help you design your customer journey!
DESIGNING THE CUSTOMER JOURNEY
THIS IS FOR YOU WHO
are at an early stage of developing your service or are running a growing service or business.
need an outside-in perspective to make sure you develop the right things
want to improve your marketing efforts, onboarding experience, or product development, based on your users' needs
MODALITIES / WEEK
Weekly sessions (1 h) - live on Zoom
Workbook exercises (1 h) - downloadable pdf with instructions, templates and hands-on exercises
After completing the Booster Program, you will have a clear idea of what the customer experience of your service will look like.
How much time is required?
Around 2 hours per week for 6 weeks. Around 60 mins for the group sessions + time to dig into the weekly exercises. Beyond that, it is up to you and how much time you are willing to put into designing your service concept.
Are there any technical requirements?
You’ll need to have access to a good internet connection, and a quiet space for the weekly sessions.
Do you offer flexible pricing?
We are committed to making the Booster Program available to those who do not have the means to pay the full price. If you are a student, unemployed, or a minimum wage worker - please contact me and describe your situation. We are also offering group discounts for teams from the same organization, and sometimes referral discounts.
Is the course material available after the Booster Program has ended?
The material is available for 2 months after the program has ended. After that, you still have free access to the online community for support and continued learning.
Are the group sessions recorded, in case I cannot join?
Yes, they are recorded and available. However, watching a recording will not fully replace the experience of participating.
Can I attend the Booster Program even if I can’t make it to the weekly sessions?
We don't recommend participating in the Booster Program if you can't make it to the sessions. Making time and space for your idea during these weeks will help you to get the most out of the program.
Do I get a certificate upon completion?
Yes, if you complete all parts of the Booster Program you will receive a certificate.
What are your Terms of service?
You'll find them here.
I just want to ask my questions to a real person..