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Exploring the Gap and the Opportunity

Do you have a potentially great idea for a product or service, but don’t know where to start? If you would like to learn a user-centered framework, based on Design Thinking and get your idea out of your head and into the hands of the people you're designing for, then this Booster Program is for you.

In Service Design for Impact 1, you will explore your idea and learn a human-centered framework. You will get an in-depth understanding of your target audience and their needs related to your idea. 

This course is delivered online through recorded video sessions as well as live group sessions. It utilizes simple methods and tools for you to explore your idea from the users' perspective. The program is 20% theory and 80% practice and includes user interviews. You will be able to share your work with other participants and get valuable feedback. 


Your instructor Susanna Nissar is the founder of Social Innovation Booster. She has extensive experience as a service & business designer. The step-by-step method that we use in this Booster Program is developed from more than 10 years of service and business design consulting. Susanna has worked with many of the Swedish public sector organizations to design services that citizens value and trust. She co-founded the service design agency Expedition Mondial and is also a mentor and advisor to female impact-oriented entrepreneurs.


  • are nurturing a potentially great idea and would like to validate it with your target audience

  • Want to ensure that you develop a product or service that meets a real market need


3 weeks + individual follow up


  • Theory (10 min) - recorded videos

  • Live group sessions (1 h) - live on Zoom

  • Workbook exercises (1 h) - downloadable pdf with instructions, templates and hands-on exercises


User insights and a first validation of your idea


149 USD + VAT


Group sessions on Tuesdays at 17-18 CET (Aug 31, Sept, 7, Sept14)

If these dates and times don't fit into your schedule, please reach out and suggest an alternative time. 

125 USD + VAT

By signing up, you agree to Social Innovation Booster's Terms of Service and Privacy Policy.



How much time is required?
2-3 hours per week. Around 60 mins for the group sessions + time to watch videos and dig into the workbook, and to support your peers. Beyond that, it is up to you and how much time you are willing to put into designing your service concept.


Are there any technical requirements?
You’ll need to have access to a good internet connection, and a quiet space for the weekly sessions.

Do you offer flexible pricing?
We are committed to making the Booster Program available also to those who do not have the means to pay the full price. If you are a student or unemployed - reach out and describe your situation.


Is the course material available after the Booster Program has ended?

The material is available for 2 months after the program has ended. After that, you still have free access to the online community for support and continued learning.

Are the group sessions recorded, in case I cannot join?
Yes, they are recorded and available. However, watching a recording will not fully replace the experience of participating.

Can I attend the Booster Program even if I can’t make it to the weekly sessions? 
We don't recommend participating in the Booster Program if you can't make it to the sessions. Making time and space for your idea during these weeks will help you to get the most out of the program.

Can I participate even though I just have a vague idea?

Of course! We have participants in all stages of their business journeys. 

Do I get a certificate upon completion?
Yes, if you complete all parts of the Booster Program you will receive a certificate.

What are your Terms of service?

You'll find them here.

I just want to ask my questions to a real person..

Of course, we get that! Reach out via email or messenger and we'll set up a time to talk in person. 


I got to a point in my career where it was time for me to do something for myself and I knew in what direction I wanted to go but I did not know where to start. I was not sure if the idea made sense, if it would be useful, or if people would like it. I was swamped in uncertainty and low confidence.


By joining the Innovation Booster Program I gained the confidence and the motivation I was lacking to have a fresh and concrete start into my own line of services. With the close coaching of Susanna on a weekly basis supported by new tools and customized to my needs, I was building the structure of my product step by step to bring it to reality. I am also extremely happy and lucky to have been part of a professional and like-minded community there.


I encourage every person having the desire to start their own line of business to enroll in the program, I am confident you will be well taken care of and put on the right track.


Leny Chemali

Susanna delade en teckning med dig 6.png
Susanna delade en teckning med dig 6.png


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